Frequently Asked Question

We take pride in providing visitors with safe, convenient, and reliable parking. Our goal is to ensure that every customer receives fair and efficient service when parking at East Gate Square Car Park.

Below, we have compiled a list of frequently asked questions (FAQs) to help address any queries you may have.

Simply click on a question to reveal the answer. If you are unable to find the information you need, please feel free to contact us, and our team will be happy to assist you.

General Information

Where is East Gate Square Car Park located?

East Gate Square Car Park is located at Newgate Street, Chester, CH1 1DE. Its central position provides convenient access to the Grosvenor Shopping Centre, Chester Cathedral, Chester Train Station, and a range of restaurants, cafes, and shops. The location is ideal for visitors exploring the city’s historic and commercial areas.

What are the rates for pay parking?

What payment methods do you accept?

East Gate Square Car Park accepts card payments at the Pay Stations, as cash payments are not permitted. Hozah® Autopay is also available for automatic billing, ensuring a quick and convenient payment process. Additionally, you may make a one-time payment online for added flexibility. Hozah® Autopay automatically processes your payment upon entry and exit, streamlining the parking experience.

🔹 Click here to register for Hozah® Autopay for a more convenient payment process.

Where Can I Find the Pay Stations?

Do you have a ‘Pay Later’ option at ticketless car parks?

Do you offer monthly, quarterly, or annual parking permits?

Can I reserve a parking spot?

What if I have a season ticket and cannot find a space?

Is the car park safe and secure?

Parking Accessibility & Vehicle Types

Are there designated spaces for disabled drivers?

Are there parking spaces for parents with children?

Is there specific parking for motorcycles, bicycles, or scooters?

Are charging stations available for electric vehicles?

Can I park a van, minibus, or motorhome?

Facilities & Assistance

Are there luggage trolleys available?

Are there car wash or detailing services at the parking space?

Can I get assistance if I lock my keys in the car?

Reporting Issues & Customer Support

How do I report a fault with a parking machine?

What should I do if I see someone misusing a disabled or parent and child space?

How can I contact customer support?

Parking FAQS

Frequently Asked Question