Privacy Policy – Eastgate Square Chester
At Eastgate Square Chester Car Park, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our parking services.
Information We Collect
When you use our website or park at Eastgate Square Chester Car Park, we may collect the following information:
- Personal Details: When you contact us via phone or email.
- Vehicle Information: Your registration number when using Hozah® Auto Pay or Pay Stations.
- Payment Information: If you pay via card at our Pay Stations or sign up for Hozah® AutoPay.
- Usage Data: Information about how you use our website, including IP address, browser type, and cookies.
How We Use Your Information
We use your information to:
- Process payments and manage parking services.
- Provide customer support and respond to inquiries.
- Improve our website and services.
- Ensure the security of our car park, including monitoring with 24/7 CCTV surveillance.
How We Protect Your Data
We take appropriate security measures to protect your data from unauthorized access, disclosure, or misuse. All payment transactions are securely processed, and we do not store your card details.
Sharing Your Information
We do not sell or share your data with third parties except:
- When required by law or law enforcement authorities.
- To trusted service providers who assist us in operating our parking and payment systems (e.g., Hozah® Auto Pay).
Cookies & Website Tracking
Our website may use cookies to enhance user experience and analyze site traffic. You can manage or turn off cookies in your browser settings.
Your Rights
You have the right to:
- Request access to your data.
- Correct or delete inaccurate information.
- Opt-out of marketing communications.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, don’t hesitate to get in touch with us:
📞 Call: 01245 392 289
📧 Email: [email protected]
By using our website or services, you agree to this Privacy Policy. We may update this policy occasionally, so please review it periodically.